Operational Info

Number of Customers

A&B Courier has over 4800 active clients all from varying types of business.

Vehicle Types

A&B Courier has a fleet of cars, hatchbacks, and vans, including cube vans, straight trucks and tractor trailers servicing our customers on a daily basis. Other vehicles are available through our expansive network of associates.

Price Quotes

You will automatically receive a price quote when placing regular orders for pick up or delivery. For special orders you will receive a price quote within 60 minutes.

Order Numbers

Each order is automatically assigned a control number which is used to track your shipment.

Courtesy Calls

The A&B Sales team regularly makes courtesy calls to keep in touch with our valued customers.

Specialized Customer Requirements

Specialized or specific arrangements required by our clients on a regular basis can be handled efficiently by the computer by flagging the account with special instructions that will appear on each order.

Area of Service

A&B Courier can arrange shipping anywhere in the world.

Hours of Operation

Customer service representatives are available from 8:00 a.m. to 5:30 p.m. EST, Monday to Friday excluding holidays.

Drop off Hours

Pick up and drop off hours are from 7:15 a.m. to 6:30 p.m. EST Monday to Friday excluding holidays.

Holiday Schedule

• New Year’s Day
• Family Day
• Good Friday
• Victoria Day
• Canada Day
• Civic Holiday
• Labour Day
• Thanksgiving
• Christmas Day
• Boxing Day

Cutoff times for Messenger Deliveries

• Sameday 12:00 p.m.
• 4 hour 1:00 p.m.
• Rush 2:30 p.m.
• Direct 4:00 p.m.
• Double direct service is available after 4:00 p.m.

Filling Out a Waybill

Information needed to complete an A&B Courier manual waybill.
For orders placed online a waybill will be automatically generated.

1. Service type
2. Complete address of pick up location with the shippers signature
3. Complete address of destination location
4. Date
5. Client account number the shipment is to be billed to
6. Order number given by the CSR when the order was placed
7. Reference number only if the customer requires their file or P.O. number to appear
8. No signature required box is to be initialled if the parcel can be delivered without obtaining a signature
9. Insurance if required
10. Any special information that the A&B delivery driver may need
11. Description of delivery package
12. Number of pieces being shipped
13. Weight of total shipment

Invoicing Options

A&B Courier offers weekly or semi-monthly invoices. These invoices can be sent via fax or email.

View sample invoice

electronic invoice sample

Credit Applications

A&B Courier offers payment plans based on your service needs and required credit. There are three different payment options to choose from. The Pre-Authorized Credit Card plan charges your credit card 30 days after the billing date on your invoice received electronically. The Pre-Authorized Debit plan, electronic invoices issued on the 15th of the month are debited from your bank account on the 7th of the month following. Electronic invoices issued on the 30th of the month are debited from your bank account on the 21st of the following month. With the standard Credit Application Form, payments made by cheque are due upon the receipt of the electronic invoice. Click here to determine what options would best suit your needs.

Cheque pick up

A&B Courier offers to its clients at no charge, pick up of payments for their A&B Courier accounts. Arrangements can be made by calling the office or emailing admin@abcourier.com when the payment is available.

Reminder Notices

If your account goes beyond the terms set out by A&B Courier, you will receive reminder notices. These reminder notices will have all of your outstanding invoices listed in a statement format at the bottom of the page. These letters are automatically generated by the computer and sent via email or fax. Account suspension automatically occurs when an account has surpassed its terms.

Statement of Account

Re: Statement of Account #: 12345

Dear Customer,

Please find attached your A&B Courier statement as a PDF file. Thank you for your business.

Sincerely,
Account Receivable

Reminder Notice

Re: Overdue Account Balance #12345

Dear Customer,

Just a reminder that the invoice(s) below remain outstanding. Those highlighted in red require immediate attention. To avoid interruptions in service please ensure your payment reaches our office within 3 days.

Payments can be picked up from your office at no cost to you or we offer pre-authorized Visa, debit and online payments.

If you have already sent your payment, please accept our thanks and disregard this notice.

Sincerely
Account Receivable
Please click on the invoice number to open the invoice in a pdf format

Final Reminder Notice

Re: Suspension of account #12345

Dear Customer,

Unfortunately your account remains outstanding and your service has been suspended until payment is received for all past due amounts.

Please contact our office to make payment arrangements.

Regards,
Account Receivable